IE 7 and IBM Password Manager Software Conflicts with JInitiator
August 23rd, 2007
I recently bought a Lenovo IBM ThinkPad T61 notebook pre-installed with Windows XP SP2, Internet Explorer 7, Office 2007, and all the other IBM software bells and whistles. So far I’ve been quite happy with my purchase, however, I was disappointed to find several issues with IE and IBM factory software that caused my Internet Explorer session to crash when attempting to launch Oracle JInitiator. Upon clicking an apps link I get the infamous “Internet Explorer has encountered a problem and needs to close” error.
What good is a new laptop if I can’t use the tools to do my job!
Fortunately, after hours of tweaking, I was able to narrow down the root cause to two main issues:
Internet Explorer 7 Quick Tabs Conflict
The new Quick Tabs introduced in IE 7 do not play well with many Java-based applications – one of them being JInitiator. After my IE sessions continued to crash, I began randomly playing with the IE view settings and found that disabling the Quick Tabs bar solved the problem. To disable Quick Tabs, open an Internet Explorer 7 session and navigate to View > Quick Tabs.
After disabling Quick Tabs, close your browser session and start a new one. Assuming this is your only software conflict, this should do the trick. Unless…
ThinkPad Security Solution Conflict
Lenovo offers the ThinkVantage Productivity Center with all their notebooks. One of the neat features of the Productivity Center is the Client Security Solution. Not only does this solution allow
Unfortunately, an IE 7 add-on that the Client Security Solution uses to capture and store Internet based login information conflicts with JInitiator. The only apparent fix for this is to disable the Password Manager feature of the Client Security Solution entirely.
To do this, click the big blue ThinkVantage button on your notebook – the Productivity Center menu will appear.
Next, hover over ThinkVantage Technologies, then select Client Security Solution – the solution menu window will appear. Click the Password Manager and you should see a screen like this:
Clicking the “Disable” button will shutdown the manager.
Next, we need to disable the IE 7 add-ons that were installed by the Client Security Solution. To do this, open an IE 7 session and navigate to Tools > Manage Add-ons > Enable or Disable Add-ons. The Manage Add-ons window will appear.
In the manager you will notice two Lenovo-based add-ons:
- CPwmIEBrowserHelper Object
- ThinkVantage Password Manager
Select each of these add-ons and click the “Disable” radio button below so that both add-ons show up under the “Disabled” list as such:
Once you’ve finished, click OK, close all of your applications, and restart your notebook. After you log back into Windows, open an Internet Explorer session and try logging back into Oracle Apps. Again, assuming there are no other software conflicts with JInitiator, this should do the trick.
It’s unfortunate that all the features of IE 7 and ThinkVantage can’t be fully utilized, but like all initial software release, these kind of bugs usually happen and eventually get resolved through patches, upgrades, etc. Maybe Windows, Oracle and IBM can collectively provide a fix so that all three applications can play nicely together.
Did I just write that?
20 Comments Add your own
1. Josh Fleury | September 8th, 2007 at 8:53 am
Thanks Bryan. I too just brought one of these laptops and found myself toggling between using IE and Firefox just to get by. I even removed IE7 and resorted to IE6, but still encountered the same issue. You are a lifesaver.
2. John Pruett | September 10th, 2007 at 1:28 pm
Thank you for discovering (& posting instructions to resolve) this issue. A client just called with said problem, & thanks to your resource I was able to get this fixed. Add a “tip jar” paypal button to your site! =D
3. bryan | September 12th, 2007 at 1:17 am
Glad it helped the both of you out!
4. Jim | September 23rd, 2007 at 4:55 pm
I seem to have the same problem using IE6 on a ThinkPad T42 with ThinkVantage Password Manager. I used to use a web application that used JInitiator 1.1.8.19, but can no longer use the (Navy) site from my home computer, so as far as I know, I have no need for JInitiator any longer. And I really like the Password Manager, even though it keeps crashing IE.
Is there some way that I can check to see if JInitiator is being used for another site before I try disabling? If I disable JInitiator I assume all I need to do is use the JInitiator Control Panel and uncheck Enable JInitiator – is that it?
5. Pramod Dubey | October 3rd, 2007 at 5:03 am
The problem of loading Jinitiator based apps in IE7 remains as it is. Actually I’m using IE7 on Vista on a AMD based desktop PC. Can you help me come out of this problem.
6. Adebiyi Olanrewaju | February 29th, 2008 at 2:43 am
Thanks as regards this piece of information you have made available to the public…it is great. However, i would like to point out that i am encountering this similar issue with a lenovo desktop and not a laptop as the piece indicate and so the aspect of clicking : “ThinkVintage Technologies” in the productivitity center to enable viewing of the password manager icons isn’t available on lenovo desktop and i’m yet to get around it…i would appretiate it if any support can be given in this regard.
Thanks and God Bless
7. Adebiyi Olanrewaju | February 29th, 2008 at 2:51 am
Also, i would like to you to know that Manage Add-ons dialogue under internet explorer doesn’t have the CPwMIEBrowser and ThinkVintage PAssword in order to disable it; and again i like to point that i was able to use this application sometime ago on this same lenovo desktop after intlalling its update but not functional now.
Thanks and God Bless
8. akatwn | July 10th, 2008 at 5:45 pm
Very much appreciate you posting the method of disabling the Password Manager! Nice work…
9. Cody | August 28th, 2009 at 9:54 am
This problem has driven me crazy at work where we use Lenovo laptops exclusively. The easiest fix is to do this:
1. Go to http://www.java.com/en/ and download and install the latest java version.
Look for the jvm.dll in “C:\Program Files\Oracle\JInitiator 1.3.1.21\bin\hotspot” and overwrite it with the larger jvm.dll from the program files\java folder.
The jinit jvm.dll file is about 800k and the java one is 2mb.
10. Cody | August 28th, 2009 at 9:54 am
This problem has driven me crazy at work where we use Lenovo laptops exclusively. The easiest fix is to do this:
1. Go to http://www.java.com/en/ and download and install the latest java version.
Look for the jvm.dll in “C:\Program Files\Oracle\JInitiator 1.3.1.21\bin\hotspot” and overwrite it with the larger jvm.dll from the program files\java folder.
The jinit jvm.dll file is about 800k and the java one is 2mb.
11. Cody | August 28th, 2009 at 9:56 am
This problem has driven me crazy at work where we use Lenovo laptops exclusively. The easiest fix is to do this:
1. Go to http://www.java.com/en/ and download and install the latest java version.
Look for the jvm.dll in “C:\Program Files\Oracle\JInitiator 1.3.1.21\bin\hotspot” and overwrite it with the larger jvm.dll from the program files\java folder.
The jinit jvm.dll file is about 800k and the java one is 2mb.
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13. Sarath Chandra | November 21st, 2009 at 11:41 am
Hi All, Can you give me a solution to open the oracle apps… in Lenovo Thinkpad T61, Because I got a lot of problems while opening Java console. its not opening when ever I need that…
So for me can you give me an idea to open the Java Console…
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